F r e q u e n t l y    A s k e d   Q u e s t i o n s

If you have additional questions or concerns, please don't hesitate to contact our sales team at info@in1touch.com.

General Questions

• Tell me about the people at in1touch.

in1touch is owned by OlaTech Business Hosting Corporation founded in 2000. Based in Winnipeg, MB, we are a privately held company focused on customized application development. in1touch is our proprietary Association Management Software.

• Who uses in1touch?

Business, trade, health, and special interest associations including those with or without certification capabilities. in1touch can be used and adopted for either short or long-term assignments.

• What are the sizes of the organizations you support?

We currently work with member group sizes from 100 members to 10,000 averaging around 2,500. Our system can be scaled to serve any member size.

• Where are your clients located?

Primarily in Canada. We are actively seeking to expand into the USA.

Security Information

• How secure is the data?

Your data is hosted in a secure, dedicated enterprise facility that is monitored 24 hours a day, 7 days a week.

• Who owns the data and website content?

The client owns the data and content. At any point, you have the ability to extract your information from the system.

• What is your cancellation policy?

We strive to keep your business on a daily basis, and we do not lock you into long-term agreements unless its something you are looking for. Typically our contracts are month to month.

• How often do you backup the data?

Data back-up at the server is done on a daily basis (i.e. once per 24 hours). Also clients can do their own in-house back-up at any time using the Excel csv file download/upload functionality.

• What hardware or software do I need to support your software?

Because we host at secure data centers, additional software or hardware is not required. All you need is an internet connection and browser such as Internet Explorer, Mozilla Firefox or any other similar product.

• How often do you update your software, and is there a charge for updates?

We understand that technology and user needs evolve, so we continuously improve the product. The majority of our updates and enhancements are driven by client feedback. We do not charge for updates.

• What do you charge for technical support?

Phone and email support to system administrators is included in your monthly fee.

Database

• How many records/profiles can I store in the database?

Currently up to 10,000 members. We can provide custom quotes for organizations exceeding that need.

• Is there a charge for each module?

No, all our clients get all the Association Management Modules. The software is flexible and the modules can be turned on, turned off, as needed.

• Can I assign different levels of admin and member access?

Yes. Most organizations have different levels and kinds of membership. Within our system you can identify multiple groups and determine which data fields, features, and permissions are associated with each group.

• Can members update their own database profile or must they contact an admin?

You can select which fields are editable by the members, which fields members only can view, or which fields are invisible to members.

• Can I import or export the database information?

Yes. We perform the initial import, however you may import and export data at any time.

• Can I send mass emails from the system, and are they spam compliant?

Yes, you can send mass and targeted emails directly from the database. The system has the ability to store your internet provider's settings so spam blocking is eliminated.

• Can I store other lists in the database in addition to member information?

There is no limit on the number of lists you can store in the system.

Payments

• Can the system accept online payments? Are the payments processed in real-time?

Yes. The money is transferred directly into your bank account. We do not hold funds.

• Does in1touch charge a fee for online registration usage?

If you decide to use the in1touch account for payment processing, we charge an additional 1% plus .45 cents per transaction. If you decide to use your own, you pay what your payment processor provider charges for transactions.

Implementation

• What is the process for implementation?

Once your account is activated, we help you do the implementation, such as: loading the initial data, creating forms, and templates. Implementation costs are one time costs and vary according to the history of your data. A price will be quoted up front.

• Once setup is complete, can clients make changes to the database, or to templates?

Yes. You have the ability to make changes anytime. Because some of our clients do not have a tech background, we provide friendly tools to allow easy re-configuration.